Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Register for an account on our platform
• Use our AI chat services to ask questions
• Subscribe to our newsletter or updates
• Contact us for support or inquiries
• Participate in surveys, promotions, or feedback sessions

This information may include:

• Name and email address
• Username and password
• Profile information and preferences
• Chat history and questions asked
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and geolocation data
• Browser type and version
• Operating system and platform
• Device type and unique device identifiers
• Pages visited and time spent on each page
• Referring website addresses
• Search queries and interaction with our AI assistant
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Authenticate your account and maintain your session
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Measure the effectiveness of our features

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision and Improvement

• To provide, operate, and maintain our AI chat services
• To process and respond to your questions and requests
• To personalize your experience and provide relevant content
• To improve our AI models and enhance response accuracy
• To develop new features and services
• To conduct research and analysis on service usage

2.2 Communication

• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To send newsletters and promotional materials (with your consent)
• To gather feedback and conduct surveys

2.3 Security and Legal Compliance

• To detect, prevent, and address technical issues
• To protect against fraudulent or illegal activities
• To enforce our Terms of Service and other policies
• To comply with legal obligations and regulatory requirements
• To protect the rights, property, and safety of our users and the public

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you explicitly consent to such sharing or direct us to do so.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Email delivery services
• Customer support tools
• Payment processors (if applicable)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• To establish or exercise our legal rights or defend against legal claims

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your privacy rights.

3.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you. This may be used for research, analysis, or public reporting on usage trends.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response procedures for potential data breaches
• Regular backups and disaster recovery plans

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

5. Chat Data and AI Interactions

5.1 Chat History

Your conversations with our AI assistant are handled with special care:

• Chat histories are stored securely and associated with your account
• You can access, export, or delete your chat history at any time
• Chat data is never sold or shared with third parties for marketing purposes
• Conversations may be retained for service improvement unless you request deletion

5.2 AI Model Training

We may use anonymized and aggregated chat data to improve our AI models and services. This process:

• Removes all personally identifiable information
• Focuses on improving response quality and accuracy
• Helps identify common questions and user needs
• Is conducted in compliance with data protection regulations

5.3 Content Moderation

We may review chat interactions to ensure compliance with our Terms of Service and to maintain a safe environment. This is done through automated systems and, when necessary, human review.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to:

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

6.2 Correction and Update

You can update or correct your personal information through your account settings or by contacting us directly.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as:

• Compliance with legal obligations
• Detection and prevention of fraud or security incidents
• Completion of transactions you requested

6.4 Opt-Out Rights

You can opt out of:

• Promotional emails and newsletters
• Certain data collection through cookie preferences
• Having your data used for AI model training

6.5 Do Not Track

Our website currently does not respond to Do Not Track signals. However, you can manage your tracking preferences through our cookie settings.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients are in countries with adequate data protection laws
• Implementing additional security measures for sensitive data

8. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Parents or guardians who believe their child has provided us with personal information can contact us to request deletion of such information.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services. We recommend reviewing the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of these third parties.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Conduct legitimate business purposes

When determining retention periods, we consider the nature and sensitivity of the data, potential risks, the purposes for processing, and applicable legal requirements. You can request deletion of your data at any time, subject to certain legal exceptions.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below. We may verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent for specific processing activities
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests that do not override your privacy rights

12.2 Additional Rights

• Right to object to processing based on legitimate interests
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the following channels:

For general support inquiries, please visit our FAQ page or contact our support team at support@askmohanji.com.

15. Accessibility

We are committed to ensuring that our Privacy Policy is accessible to all users. If you need this policy in an alternative format or have accessibility concerns, please contact us, and we will provide assistance.