Account Deletion & Data Rights

Your Data, Your Control

At AskMohanji, we believe in giving you complete control over your personal information. This page explains how you can manage, export, or delete your account and associated data, and outlines your rights regarding the information we hold about you.

1. Account Deletion Options

1.1 Full Account Deletion

⚠️ Permanent Action

Full account deletion is permanent and irreversible. This action will:

  • Permanently delete your account and profile information
  • Remove all your chat history and conversations
  • Delete all personal preferences and settings
  • Cancel any active subscriptions or services
  • Remove you from all mailing lists
  • Delete all associated data from our servers

Note: Some information may be retained for legal compliance as outlined in Section 5.

1.2 Partial Data Deletion

If you want to keep your account but remove specific data, you can:

  • Clear Chat History: Delete all or selected conversations
  • Reset Preferences: Return all settings to defaults
  • Remove Personal Info: Delete optional profile information
  • Revoke Permissions: Remove specific data processing consents

1.3 Account Deactivation

As an alternative to deletion, you can temporarily deactivate your account:

  • Your account becomes inactive but data is preserved
  • You can reactivate at any time by logging in
  • No emails or notifications will be sent
  • Your data remains subject to our Privacy Policy

2. How to Delete Your Account

2.1 Self-Service Deletion

To delete your account yourself:

  1. Log in to your AskMohanji account
  2. Navigate to Settings → Account → Privacy & Data
  3. Click on "Delete My Account"
  4. Review the deletion implications
  5. Confirm your identity (password/2FA)
  6. Select reason for deletion (optional)
  7. Type "DELETE" to confirm
  8. Click "Permanently Delete Account"

Your account will be immediately deactivated and permanently deleted after 30 days.

2.2 Request Deletion via Email

To request deletion via email:

Send an email to: privacy@askmohanji.com

Subject: Account Deletion Request

Include the following information:

  • Your registered email address
  • Username (if applicable)
  • Reason for deletion (optional)
  • Confirmation that you understand this is permanent

We will verify your identity and process your request within 30 days.

2.3 Deletion Timeline

  • Immediate: Account deactivation and access revocation
  • 24 hours: Removal from active systems and services
  • 30 days: Complete deletion from primary databases
  • 90 days: Removal from all backups and archives
  • Legal retention: Some data may be kept longer if required by law

3. Data Export and Portability

3.1 Request Your Data

Under data protection laws (GDPR, CCPA, etc.), you have the right to request a copy of all personal information we hold about you. This includes:

  • Account information and profile data
  • Complete chat history and conversations
  • Usage analytics and activity logs
  • Preferences and settings
  • Payment and subscription history
  • Communications and support tickets
  • Any other personal data we process

3.2 How to Request Your Data

Self-Service Data Export:

  1. Log in to your account
  2. Go to Settings → Privacy & Data → Export My Data
  3. Select the data categories you want to export
  4. Choose export format (JSON, CSV, or PDF)
  5. Click "Generate Export"
  6. Download link will be sent to your email within 48 hours

Email Request:

Send a data request to: privacy@askmohanji.com

Subject: Data Export Request - [Your Username]

We will provide your data within 30 days in a machine-readable format.

3.3 Data Formats Available

  • JSON: Complete structured data for technical users
  • CSV: Spreadsheet format for easy viewing
  • PDF: Human-readable document format
  • HTML: Web-viewable archive

4. Your Privacy Rights

4.1 Universal Rights

Regardless of your location, you have the right to:

  • Access: Know what personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Object: Opt-out of certain data processing
  • Restriction: Limit how we use your data
  • Transparency: Understand how we process your data
  • Non-discrimination: Exercise rights without penalty

4.2 Regional Rights (GDPR - EU/EEA)

If you're in the European Union or European Economic Area, you additionally have:

  • Right to withdraw consent at any time
  • Right to lodge a complaint with supervisory authorities
  • Right to be informed of data breaches
  • Right to object to automated decision-making
  • Right to be forgotten (enhanced erasure rights)

4.3 California Rights (CCPA/CPRA)

California residents have additional rights including:

  • Right to know categories and specific pieces of personal information
  • Right to know purposes of collection and use
  • Right to opt-out of sale (we don't sell personal information)
  • Right to limit use of sensitive personal information
  • Right to correct inaccurate personal information

4.4 Other Jurisdictions

We respect privacy rights in all jurisdictions including but not limited to:

  • Canada (PIPEDA): Similar rights to GDPR
  • Brazil (LGPD): Comprehensive data protection rights
  • Australia (Privacy Act): Access and correction rights
  • India (DPDP): Data protection and privacy rights
  • Other regions: We comply with local data protection laws

5. Data Retention After Deletion

5.1 Legal Obligations

Even after account deletion, we may retain certain information to comply with legal obligations:

  • Financial records: 7 years for tax and accounting purposes
  • Legal disputes: Until resolution plus statutory periods
  • Abuse prevention: Hashed identifiers to prevent re-registration by banned users
  • Compliance records: Proof of consent and privacy requests
  • Security logs: Limited retention for investigation purposes

5.2 Anonymized Data

We may retain anonymized or aggregated data that cannot identify you:

  • Statistical analytics for service improvement
  • Research and development purposes
  • Aggregated usage patterns
  • Performance metrics

5.3 Backup Systems

Deleted data may persist in backup systems for up to 90 days before complete removal. During this period, the data is not accessible for normal business operations and is only retained for disaster recovery purposes.

6. Third-Party Services

6.1 Data Shared with Third Parties

When you delete your account, we also request deletion from our service providers:

  • Analytics providers: Google Analytics data deletion
  • Cloud storage: Removal from AWS/Google Cloud/Azure
  • Payment processors: Deletion of payment methods (transaction history retained for legal compliance)
  • Email services: Removal from mailing lists
  • Support systems: Anonymization of support tickets

6.2 Third-Party Deletion Timeline

While we request immediate deletion from third parties, their processing times may vary:

  • Google Analytics: Up to 63 months (can be expedited upon request)
  • Payment processors: 30-90 days
  • CDN caches: 24-48 hours
  • Email providers: 7-14 days

7. Account Recovery

7.1 Grace Period

After initiating account deletion, you have a 30-day grace period during which you can:

  • Cancel the deletion request
  • Recover your account by logging in
  • Export your data before permanent deletion

7.2 After Permanent Deletion

Once the grace period expires and deletion is complete:

  • Account recovery is impossible
  • Data cannot be restored
  • You'll need to create a new account to use our services
  • Previous username/email may not be immediately available

8. Special Circumstances

8.1 Deceased Users

Authorized family members can request account closure for deceased users by contacting us with appropriate documentation:

  • Death certificate
  • Proof of authority (will, court order, etc.)
  • Government-issued ID of the requestor

8.2 Minors

Parents or legal guardians can request deletion of accounts created by minors under the age of 13 (or applicable age in your jurisdiction) by providing:

  • Proof of guardianship
  • Minor's account information
  • Guardian's identification

8.3 Legal Holds

In rare cases, we may be legally required to preserve account data despite a deletion request:

  • Active litigation
  • Law enforcement investigations
  • Regulatory audits
  • Court orders

We will notify you if we cannot process your deletion request due to legal holds, unless prohibited by law.

9. Frequently Asked Questions

Q: Can I delete specific conversations instead of my entire account?

A: Yes, you can delete individual conversations or clear all chat history without deleting your account through the chat interface or settings.

Q: Will deleting my account affect other users who interacted with me?

A: Your contributions to public discussions may be anonymized rather than deleted. Private conversations will be removed from your side but may remain visible to other participants.

Q: Can I use the same email address after deletion?

A: Yes, after the complete deletion process (usually 90 days), you can create a new account with the same email address.

Q: What happens to my subscription if I delete my account?

A: Active subscriptions are automatically cancelled, and you won't be charged further. Refunds are handled according to our refund policy.

Q: How can I verify that my data has been deleted?

A: We send a confirmation email once deletion is complete. You can also request a deletion certificate for your records.

10. Contact Us

For any questions about account deletion, data exports, or your privacy rights, please contact:

Data Protection Team

Email: privacy@askmohanji.com

Account deletion: delete@askmohanji.com

Data requests: data-request@askmohanji.com

Response Time: Within 48 hours for urgent requests, 5 business days for standard requests

⚡ Urgent Deletion Requests

For safety concerns or urgent deletion needs, email: urgent@askmohanji.com

For more information about how we handle your data, please review our:

This Account Deletion & Data Rights page was last updated on October 5, 2025. We are committed to respecting your privacy choices and ensuring you have full control over your personal information.

Version 1.0 | Document ID: DELETION-2025-001